Get in Touch With Us
Got a question about something you read on kairosoceancruiseline.com, spotted an offer that looks out of date, or want to suggest a platform we should take a closer look at? This page covers the ways to reach our team and what you can expect once you do.
How to Reach Our Team
Email is the best way to get in touch. We read every message that arrives and try to respond within two working days, though this can stretch a little during busier periods. Reach us at [email protected].
If you can, tell us what your message is about in the subject line — a correction, a general question, or feedback on a listing. It helps us route your note to the right person and get back to you faster.
What You Can Contact Us About
- Questions about how sweepstakes casinos work — If the dual-currency model, the difference between Gold Coins and Sweepstakes Coins, or how prize redemptions work isn't clear from our pages, ask us directly.
- Corrections and updates — Welcome offers, eligible states, and redemption terms at sweeps coins casinos change often. If you notice something on our site that looks outdated for any of the platforms we cover, we want to know.
- Feedback on our rankings — We're happy to hear from readers who have thoughts on how we compare social casinos, including operators we may have missed from our current list.
- Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss a working relationship, introduce yourself and explain what you're proposing.
- State availability questions — Since eligibility varies by state and operators can change which states they serve, let us know if you've found a discrepancy between what we've published and what an operator currently states in its own terms.
- Responsible play concerns — If you or someone you know wants pointers toward responsible play resources, mention this in your message and we'll point you in the right direction.
What We Can't Help With
We're an independent review site, not a customer support desk for any individual operator. If you have an account issue, a redemption delay, or an identity verification question tied to a specific sweeps casino, that platform's own support team is best placed to help — check the help section or terms page on their site directly. We also can't offer legal advice on whether a particular sweepstakes casino is permitted in your state; operators set and update their own eligible-state lists, and those rules can change without much notice.
What Happens After You Message Us
A real person on our editorial team reads and replies to your message — we don't rely on automated responses to stand in for an actual answer. Corrections get checked against the operator's current terms before we update anything, since offers like welcome bonuses and free coin amounts are subject to change and material conditions can shift.
Before You Write In
If your question is about how a particular platform stacks up against the rest of the field, it may already be answered on our Trusted Non GamStop Casinos UK page or elsewhere on the site, depending on what you're looking for. Browsing our current write-ups first can sometimes save you a wait for a reply — though we're always glad to hear from readers either way.
A Note on Accuracy
We aim to keep listings, welcome offers, and eligibility details current, but sweepstakes casino terms are set by the operators themselves and can change at any time. If something we've published no longer matches what an operator advertises, or if a state restriction has shifted, telling us helps keep the page useful for the next reader. Thank you for taking the time to reach out — we look forward to hearing from you.